08-03-2011 02:02 AM
The track-pad on my BlackBerry Curve 3G 9330 stopped working so Sprint replaced my BlackBerry earlier today and I haven't received an email yet on my new BlackBerry. Email setup brings me to the screen where I, "Move Email Accounts", and after I click it, it says that the device change was successful and prompts me to enter my password. After doing so, it takes me to a screen to synchronize my contacts and when I click that, it says, "Activation failed. An error was encountered when sending the activation transmission." I REALLY don't feel like running down to Sprint again and asking them to configure the email for me... HELP! I need my emails.
08-03-2011 02:23 AM
If you unable to do it from your phone then do it using the web portal
navigate to https://bis.na.blackberry.com/html?brand=sprint
Create new account using your device pin and imei number.
login to the account and move your mails to the new device.
But remember that if you unable to browse from phone using wirless network not wifi then it wll not work
I think it will solve your problem
08-03-2011 10:23 PM
I am having the same issue today with a replacement phone! I have tried the battery out reboot several times, tried sending service books, re-registering device, and when i go to the BIS website it tells me that it is not available for my device. Any help would be great! I don't know how much patience I have left with Verizon right now!