Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
Contributor
Posts: 10
Registered: ‎11-02-2012
My Device: Blackberry Bold
My Carrier: Bell

I am trying to do the new faceable upgrade but I cannot get any further than giving my email and password! This all belonged to my old BB.It keeps saying that this email address and password are already being used. Can you please help me. Thank you very much for all o f your help.

 
Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: I am trying to do the new faceable upgrade but I cannot get any further than giving my email and password! This all belonged to my old BB.It keeps saying that this email address and password are already being used. Can you please help me. Thank you very much for all o f your help.

What do you mean by faceable upgrade?

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
Highlighted
Contributor
Posts: 10
Registered: ‎11-02-2012
My Device: Blackberry Bold
My Carrier: Bell

Re: I am trying to do the new faceable upgrade but I cannot get any further than giving my email and password! This all belonged to my old BB.It keeps saying that this email address and password are already being used. Can you please help me. Thank you very much for all o f your help.

  I am sorry. That is a typing error!  "facebook upgrade"!

Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: I am trying to do the new faceable upgrade but I cannot get any further than giving my email and password! This all belonged to my old BB.It keeps saying that this email address and password are already being used. Can you please help me. Thank you very much for all o f your help.

From where you're trying to update facebook application? Go to BlackBerry App World and give a search for facebook. If may prompt you to enter BB ID and password. Provide as necessary.

tanzim                                                                                  
If your query is resolved then please click on Accept as Solution

Click on the LIKE on the bottom right if the post deserves credit

Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: I am trying to do the new faceable upgrade but I cannot get any further than giving my email and password! This all belonged to my old BB.It keeps saying that this email address and password are already being used. Can you please help me. Thank you very much for all o f your help.

Yes, are you getting that prompt from appworld?  See here.  You have to move your blackberry ID from your old device to the new one.

http://helpblog.blackberry.com/2011/05/blackberry-id/

See the section: Can I use my BlackBerry ID with different BlackBerry smartphones?

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________