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Posts: 1
Registered: ‎11-21-2012
My Device: Bold 9790
My Carrier: Vodafone UK

I am unable to send/receive calls and it says sos in the top corner when I have signal?

[ Edited ]


Whenever I try to call someone/send a text it either doesn't send or I get call failed after about 5-10 seconds. Last night it kept saying SOS in the top corner, even when I had signal. I tried rebooting it but it would say vodafone UK for about 30 seconds after a reboot and the go to SOS. My bbm is working fine, so im not quite sure what the problem is. today it worked for a bit and within the last hour it has reverted back to doing it agai, but it doesnt say SOS.


Any advice would be very helpful. 

Many thanks, Joe

New Member
Posts: 1
Registered: ‎11-21-2012
My Device: Blackberry 9530
My Carrier: IWireless TMobile

Re: I am unable to send/receive calls and it says sos in the top corner when I have signal?

I am having similar issues with my 9530 BlackBerry.  I talked to my service provider - not much help.  I can not receive or send voice or data.  I put the sim card in a different 9530 - still the same issue.  Has any one experienced similar issues?  Any help?  Thanks.

Hall of Famer III
Posts: 58,821
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: I am unable to send/receive calls and it says sos in the top corner when I have signal?

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB03448 Network status indicator shows "SOS" on the BlackBerry smartphone

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.


All of that aside...it is surprising that you both let your service providers fob you off this way...think of it like this. Who do you PAY for your services? Your provider, right? Further, as part of that, they are 100% responsible for all of your formal support on those services. Right now, they are delivering neither service nor support to you...yet you still PAY THEM. I should think you'd be rather upset with them about this situation...and escalation through them (rather than letting them fob you off) is the way to resolve this...after all, it's their network with which your devices are having trouble communicating.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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