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New Contributor
Posts: 6
Registered: ‎10-30-2008
My Device: Pearl 8130 - Sprint
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I can not up or down the volume of the earpiece or the speaker phone. It is not responding. Help


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Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: I can not up or down the volume of the earpiece or the speaker phone. It is not responding. Help

Hi and welcome to the forums!

Please type the vebiage in the post window,

Please specify what phone model and what exactly happened before this occurred>

Thanks

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New Contributor
Posts: 6
Registered: ‎10-30-2008
My Device: Pearl 8130 - Sprint

Re: I can not up or down the volume of the earpiece or the speaker phone. It is not responding. Help

Model Pearl 8130. Before this occurred it was working fine.

 

I also sent a tag. Sorry if that was wrong.

 

Thanks 

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: I can not up or down the volume of the earpiece or the speaker phone. It is not responding. Help

Not to worry! Smiley Happy

 

Pull the battery while the device is ON, replace after a minute, Let the device reboot 1-3 min,

see if the problem is fixed,

Let me know

Thanks  

 

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

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New Contributor
Posts: 6
Registered: ‎10-30-2008
My Device: Pearl 8130 - Sprint

Re: I can not up or down the volume of the earpiece or the speaker phone. It is not responding. Help

Nope, it did not work. I tested it by making a call, when the call started the volume was in the minimum and I could not increase. The volume bottom does not respond. Smiley Sad
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: I can not up or down the volume of the earpiece or the speaker phone. It is not responding. Help

Hi,

Do you have voicenotes?

if you press the green button do you have OPTIONS/GENERAL OPTIONS DEFAULT CALL VOLUME set to 100%

ENHANCED CALL AUDIO select BOOST TREBLE.

 

Thanks

 

 

 

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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New Contributor
Posts: 6
Registered: ‎10-30-2008
My Device: Pearl 8130 - Sprint

Re: I can not up or down the volume of the earpiece or the speaker phone. It is not responding. Help

We are getting somewhere. 

 

1) Yes, I do have voicenotes as I use them with the Blackberry messenger.

 

2) I followed your instructions and was able to up the volume to the max. But then, if I lowered the volume it stayed slow. I was not able to increase the volume. Also, this only worked  with the handset, not with the speakerphone.

 

Thanks 

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: I can not up or down the volume of the earpiece or the speaker phone. It is not responding. Help

OK,

Replay it on the speaker phone and see if it works or not.

 

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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New Contributor
Posts: 6
Registered: ‎10-30-2008
My Device: Pearl 8130 - Sprint

Re: I can not up or down the volume of the earpiece or the speaker phone. It is not responding. Help

Sorry to bother you so much. How can I replay it on the speaker phone?
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: I can not up or down the volume of the earpiece or the speaker phone. It is not responding. Help

Thought you left, saw you wre logged out!!

 

Start the recording and hit the speaker phone button.

Thanks

 

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter