12-25-2013 03:03 PM
Solved! Go to Solution.
12-25-2013 06:09 PM
12-26-2013 10:15 AM
01-01-2014 01:13 PM
OK thanks...that's quite different from the hints you previously provided, and I find nothing in the public KBs on that error text. You can, of course, search for yourself just in case I did something wrong when I searched:
But, in re-reading all of this, can you clarify please exactly your situation. You earlier said that you "can" play via the web, and that you have the YouTube app installed, but I cannot tell when you get this error...when you try to play via the web, via YouTube, or something else.
Thanks and let us know!
01-01-2014 01:32 PM
01-01-2014 02:28 PM
OK, thank you again for clarifying your initial post...
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Resend Service Books
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support regarding the browser playback issue, and the developer of the app for it's issues.