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Contributor
Posts: 11
Registered: ‎12-25-2013
My Device: 9380
My Carrier: cellc
Accepted Solution

I can play videos on my blackberry 9380

I have blackberry 9380 and I have youtube installed but I can play video via web,each and everytime I try give me an error message, can you help me please to solve this problem
Hall of Famer III
Posts: 57,579
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: I can play videos on my blackberry 9380

Hello,

Typically, it's much easier to diagnose an issue if you provide the exact and complete text of the error message...unfortunately, you didn't provide that. Can you do so please?

Thanks and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Contributor
Posts: 11
Registered: ‎12-25-2013
My Device: 9380
My Carrier: cellc

Re: I can play videos on my blackberry 9380

It show me this error message " title unavailable" sometime the network disconected help me. Please
Hall of Famer III
Posts: 57,579
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: I can play videos on my blackberry 9380

"title unavailable" and "network disconnected" are the exact and complete error messages? Very odd...I don't think I've ever seen such short error messages on BB. Can you check again please. As I said, we need the EXACT and COMPLETE error message text in order to understand and perhaps be able to help you.

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Contributor
Posts: 11
Registered: ‎12-25-2013
My Device: 9380
My Carrier: cellc

Re: I can play videos on my blackberry 9380

Ok it displays this-- Error loading player:No playable sources found
Hall of Famer III
Posts: 57,579
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: I can play videos on my blackberry 9380

OK thanks...that's quite different from the hints you previously provided, and I find nothing in the public KBs on that error text. You can, of course, search for yourself just in case I did something wrong when I searched:

But, in re-reading all of this, can you clarify please exactly your situation. You earlier said that you "can" play via the web, and that you have the YouTube app installed, but I cannot tell when you get this error...when you try to play via the web, via YouTube, or something else.

 

Thanks and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Contributor
Posts: 11
Registered: ‎12-25-2013
My Device: 9380
My Carrier: cellc

Re: I can play videos on my blackberry 9380

Both via web and yourtube am getting the same error message
Hall of Famer III
Posts: 57,579
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: I can play videos on my blackberry 9380

OK...so one more clarification please (I think you skipped over it in my last message)...you said originally that you "can" play videos...did you mean to say that you "cannot"?

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Contributor
Posts: 11
Registered: ‎12-25-2013
My Device: 9380
My Carrier: cellc

Re: I can play videos on my blackberry 9380

I say I can't play only via web but other videos from micro cd I can play
Hall of Famer III
Posts: 57,579
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: I can play videos on my blackberry 9380

OK, thank you again for clarifying your initial post...

 

With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Resend Service Books

  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Reboot

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support regarding the browser playback issue, and the developer of the app for it's issues.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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