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New Contributor
Posts: 4
Registered: ‎10-26-2013
My Device: torch 9800
My Carrier: graduated

I can't Install blackberry messenger (BBM)

I can't install bbm my phone is blackberry torch 9800 it was working but suddenly its disappeared and when I tried to install from app world I found it's not available for this device pllease help me Smiley Sad
Posts: 95,816
Likes: 24,597
Solutions: 6,409
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: I can't Install blackberry messenger (BBM)

mona88, On your Manage Connections screen, click on the Services Status.
What is the status of the BlackBerry Internet Service?


ALSO, Do you have a BlackBerry Data Plan enabled on your account with your carrier or mobile provider?
You must, in order  BlackBerry data services such as the internet browser,  BlackBerry Messenger, and much more.

So, call your carrier and inquire about having the BlackBerry Data Plan added to your account.

Good luck.

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