01-18-2014 10:13 AM
Welcome to the Community
I think you are facing BlackBerry ID issue. If you still able to access to your email account which registered in BlackBerry, you would able to reset your password. Here is the instructions: Article ID: KB26361
How to change or reset the BlackBerry ID password.
But if you forgot your registered email account, you can't reset it. You need to create a new ID nstead.
01-18-2014 12:10 PM
01-20-2014 09:27 AM
Are you able to browse Internet from your device now, cmway?
We can proceed for the next step after get confirmation from you. You can try to reboot your device also by pull the battery out when the device is On.
01-24-2014 10:39 AM