Can you perhaps elaborate please? From those few words, I cannot tell what is going on in your situation. What account? Where are you seeing "connect to wireless network? What exactly is going on?
We can't see your device...we have only your words to guide us to understand your situation. And understanding your situation is critical to enabling us to provide you with useful guidance.
Thanks and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
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