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Posts: 1
Registered: ‎08-18-2013
My Device: BB 9900
My Carrier: Claro Dominican Rep

I can't configure any email account in my bb9900

I can not setup any email account in my bb9900.


I've been following carefully all the instruction given in this link: http://supportforums.blackberry.com/t5/BlackBerry-Device-software/HOW-TO-SET-UP-EMAIL-TO-YOUR-BLACKB...


I think my problem is that I not receiving the legal terms and conditions that is suppose to see it in order to accept it.


I've been having problems configuration since December 2012.  Since that time I was successful to configurate my emails using a webpage from blackberry that aloud me to configurate the email accounts from it. This webpage was access for me very time I need it through: mobile.blackberry.com


I've visited my services providers many times, trying to fix that problem, but they told me my bb9900 is damage.  I don't think so.  Because I've been sucessful to setup the emials very time I coud have the legal terms and conditions available to agree with at the begining of each configuration section.


Anyone could help me??





Juan Gonzalez
Hall of Famer III
Posts: 57,257
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: I can't configure any email account in my bb9900

Hi and Welcome to the Community!

With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Reboot

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you!


If not, then you could try some other methods:

Indeed, it is quite sad that your provider is so unhelpful. Consider -- you pay them for all of your services, which makes them responsible for all of your formal service-related support...at the moment, they seem to be delivering neither to you. you can learn more about how formal support actually works  via this "sticky" post, along with the threads to which it links:

However, if their diagnosis is correct (damaged device), then there is nothing to be done at this internet-distance. We can't actually diagnose hardware issues...rather, we can give you many tedious procedures to attempt, and if none of them result in an OS/software diagnosis, then only hardware issues would remain...but, again, that can only be a conclusion based on you conducting those tedious tests, and can never replace in-hand evaluation of your device by a qualified technician.


Let us know if you would like to proceed with those tedious activities, or if you would instead like to pursue your formal support channels.

Cheers, and Good Luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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