Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
New Member
Posts: 1
Registered: ‎08-12-2011
My Device: blackberry bold
My Carrier: Optus Zoo

I can't connect to my new server

So my old phone broke and I got my Step dads blackberry 

My mobile plan isn't a blackberry one, it's Optus zoo and I was able to browse on my old phone but I can't on this one. I created a blackberry account so I could download facebook on the app store thing but it wont connect unless its on Wi-fi, even then it might not connect. It says my 3G is working fine and all the services are switched to Optus Zoo but my stepdads e-mail is still everywhere and i can't change it Smiley Sad

Help Me?

Highlighted
Regular Contributor
Posts: 62
Registered: ‎07-21-2011
My Device: Q10 on Verizon; Classic & 9900 on T-Mo; PlayBook 2.0

Re: I can't connect to my new server

Dear Hanna Grace,

 

As the guru high-level advisors start all of their messages, "Welcome to the Community!"  I saw your message, and did not want you to feel ignored in your plea for assistance.  Doing some quick internet research, it appears to me that Optus Zoo is part of a package available from Optus in Australia.  I am in the United States, so I hope a more experienced user there will jump on board and continue this thread.

 

You do not mention which operating system your inherited Bold is; I presume it is OS 5.  By deleting your step-dad's e-mail account, it will go away.  The steps ought to be similar to this: Click the main menu key -> Settings -> Manage Internet Email -> highlight and click on the unwanted e-mail account -> Scroll to and click on Delete.

 

You write, "My mobile plan isn't a blackberry one" - unfortunately, you will need a BlackBerry data plan to access the internet and applications such as FaceBook.  Optus offers several data plans at varying price ranges depending upon the amount of data usage, according to their main web site.

 

At this juncture I must bid you adieu, best of luck, and best regards as I am not more than basically knowledgeable of Optus as a service provider.