Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 3
Registered: ‎07-22-2010
My Device: bold 9700
My Carrier: Engineer
Accepted Solution

I can´t delete a picture. msj: ( The file is currently in use)

Hi! I took a couple of pictures with my BB cam, a couple of days later I decided to delete those pictures but everytime I try the BB show mw a message that says:
"The file is currently in use"
If I select OK; it doesn't delete it and it is the only option to select. Could somebody let me know what can I do delete it?

Thanks advanced.

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: I can´t delete a picture. msj: ( The file is currently in use)

Hi and welcome to the forums!

Always start trouble shooting with a hard reset of the device (battery pull).

No data will be lost when doing the following: pull the battery while the device is ON.
Replace after a minute, Let the device reboot 1-3 min, see if the problem is fixed.
Thanks,

 

Bifocals

I

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

New Contributor
Posts: 3
Registered: ‎07-22-2010
My Device: bold 9700
My Carrier: Engineer

Re: I can´t delete a picture. msj: ( The file is currently in use)

Thank you very much, but it didn't worked. I received the same message yet.

I really appreciate your help.

Thanks again.

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: I can´t delete a picture. msj: ( The file is currently in use)

[ Edited ]

Hi,

 

Let's make sure first that no other application is using the file.

Start your Blackberry in safe mode.

Use the explore option in the main media menu to locate and delete the file.

(The procedures with pictures are listed below).

When you finish with the files, then restart (battery pull)  your device in normal fashion.

Let us know how it goes!

Thanks,

 

Bifocals

 


How to start a BlackBerry smartphone in safe mode

 

Explore the media card and Internal Memory Content

 

How to delete files from a BlackBerry smartphone

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

Highlighted
New Contributor
Posts: 3
Registered: ‎07-22-2010
My Device: bold 9700
My Carrier: Engineer

Re: I can´t delete a picture. msj: ( The file is currently in use)

Thank you very much! I deleted the picture; I really appreciate it.

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: I can´t delete a picture. msj: ( The file is currently in use)

Cool!
I'm glad you have it fixed.
Thanks,

Bifocals

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

New Member
Posts: 1
Registered: ‎12-02-2010
My Device: RCG41GW
My Carrier: orange

Re: I can´t delete a picture. msj: ( The file is currently in use)

Dear Bifocals: 

 

I received a picture via the BB Messenger, and now I cannot erase it becasue it reads "The file is currently in use".  I tried your Safe Mode approach but it does not work.  Would you have any other kind solution for this problem?  Thank you and regards.

Super Contributor
Posts: 285
Registered: ‎11-30-2010
My Device: Curve - 8520
My Carrier: T-Mobile

Re: I can´t delete a picture. msj: ( The file is currently in use)

You cannot delete the picture or the message containing the picture? If you can't delete the picture from your picture library, it's most likely because BBM is accessing that picture. Delete the message. 

 

If it's the latter of the two I've mentioned above, then I need your phone specs. 

 

OS Version

Model

and lastly the BBM version would be helpful as well

___________________________________________________

Disclaimer: I'm just a regular user like the rest of you. I have spent a lot of time learning the limitations of the Blackberries to know how to fix most problems. If I have suggested a fix, please give a kudo and mark as a solution!

New Member
Posts: 2
Registered: ‎03-12-2011
My Device: torch
My Carrier: vodafone

Re: I can´t delete a picture. msj: ( The file is currently in use)

I tried the procedure ..but when i go to the media and locate the picture and try to delete it still says file in use ..tried everything ..including removing the battery several times ..can you please dumb down the instructions ..I  will really appriciate your help. regards . Rajiv

New Member
Posts: 2
Registered: ‎03-12-2011
My Device: torch
My Carrier: vodafone

Re: I can´t delete a picture. msj: ( The file is currently in use)

I tried the procedure ..but when I go to the media and locate the picture and try to delete it still says file in use ..tried everything ..including removing the battery several times ..can you please dumb down the instructions ..I  will really appreciate your help. Regards . Rajiv