Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 2
Registered: ‎10-06-2012
My Device: Blackberry Curve 8520
My Carrier: Orange

I can't install third party applications

Whenever i go into app world and attempt to download an application (even bbm!) i get the following error message:


"your system administrator has prevented installation of third party applications on this device . contact your system administrator for details"


it also wont let me install apps from the computer.


The phone is second hand and i've tried doing a factory reset but the same problem still occurs.

Guru II
Posts: 21,956
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS; PlayBook w/OS
My Carrier: AT&T

Re: I can't install third party applications

It sounds like it has an IT Policy on it. You need to do a reset to factory. I know you said you've done it but that is the only thing that causes this problem.


1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!