05-22-2009 12:11 AM
Hi, I have had this issue for weeks. I have been trying to find a solution through t-mobile but so far I still can't receive text messages from Iphone users. It is across the board. I know about 5 people with Iphones and I can't get text messages from any of them. Does anyone know why? By the way, they all can receive my text msgs, no problem, but I can't receive theirs. Is it because I don't have internet service on my blackberry? But my friend who has an old Nokia phone with no internet capability receives texts from Iphone users, no problem?? Please help.
05-22-2009 08:29 AM
05-22-2009 02:17 PM
Hi, Thanks for your reply. Yes, I can receive text messages from other people who don't use Iphones, no problem. The glitch is just with iphone users. I tried doing what you said about sending myself a MMS message, and I got it, but it didn't show what I wrote (the actual message). It only showed the subject line. And please pardon my ignorance, but what does MMS stand for? and what is the difference between a text (SMS) and MMS?
What should I do next?
Thanks so much!!!
05-22-2009 02:27 PM
05-22-2009 06:33 PM - edited 05-22-2009 06:34 PM
05-22-2009 06:54 PM
Its just with Iphones. I don't have a problem with other AT&T subscribers. I get all text messages except for iphones.
Thanks for trying to help. I will continue my quest to get this fixed with t-mobile.
05-22-2009 07:15 PM
Sounds like you are on the right track. But dealing with carriers is, well, frustrating at best. And inconsistent. If you get a CSR that says they can do nothing. Hang up and call back...until you get someone who can really help.
And maybe try different paths into support -- for instance, on the BIS login page for VZW, there is a number listed there that is different than any other of their support numbers. I had a problem with BIS once, called there and they got it fixed within 5 minutes. My account rep and other CSR's had been telling me that there was nothing they could do. So persistence wins out.