Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
New Contributor
Posts: 7
Registered: ‎07-01-2011
My Device: Blackberry Pearl 8100
My Carrier: Classified

I can't send PIN messages on BBM

Hi guys,

I've had a BB for a couple of months now, and  my BBM won't send PIN messages or add contacts. (Says Pending For Both) I'm not sure if it has to do with the fact it's a different SIM to the original (Pay As You Go from Contract) Or My Internet won't work but PLEASE I NEED HELP!!!!!!!!!!!!!!!!!!!!!!!

 

Cheers Guys

Elite II
Posts: 8,981
Registered: ‎01-05-2009
My Device: BlackBerry PRIV
My Carrier: Rogers

Re: I can't send PIN messages on BBM

BBM messages are connected to your phone's unique PIN, not your phone's can-be-changed-anytime SIM card, so that's not the problem.

 

Try removing your battery while your phone is powered on, then replace it.  If that doesn't work, try resending the service books to your phone.

 

http://www.blackberry.com/btsc/KB15402

 

 

Get back to us with your results.  Smiley Happy


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



New Contributor
Posts: 7
Registered: ‎07-01-2011
My Device: Blackberry Pearl 8100
My Carrier: Classified

Re: I can't send PIN messages on BBM

thanks for website link but i couldn't use it because it's for more modern BBs and mine is a Pearl 8100 but thanks anyway.

 

Gonna try battery replacement so thanks Smiley Happy

Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: I can't send PIN messages on BBM

the weblink that BillJ gave you has two sections:
- one section for devices with OS 5.0 and prior
- one section for devices with OS 6.0.

Your device is probably using OS 4.2 or 4.3 or 4.5 so it falls in the first section.



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
New Contributor
Posts: 7
Registered: ‎07-01-2011
My Device: Blackberry Pearl 8100
My Carrier: Classified

Re: I can't send PIN messages on BBM

Can't find the other section

Highlighted
New Contributor
Posts: 7
Registered: ‎07-01-2011
My Device: Blackberry Pearl 8100
My Carrier: Classified

Re: I can't send PIN messages on BBM

My BB says the version is 1.1 and my desktop software says there are no more updates avalible

Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: I can't send PIN messages on BBM


spika wrote:

Can't find the other section


?

did you click on the link ? Here is the section relevant to your device:

 

To resend service books to a BlackBerry® smartphone, complete the following steps:

For BlackBerry Smartphones running on BlackBerry® Handheld Software from 5.0 and earlier, please perform the following steps:

  1. On the BlackBerry smartphone Home screen, click the E-mail Settings icon. If you are running BlackBerry Device Software version 4.5 - 5.0, the E-mail Settings icon may be located in the Setup folder.



  2. If prompted, type the username and password, and then click Log In.


  3. On the main screen, click Help.



  4. Click Send Service Books.



  5. Click OK in the confirmation window.




The search box on top-right of this page is your true friend, and the public Knowledge Base too:
New Contributor
Posts: 7
Registered: ‎07-01-2011
My Device: Blackberry Pearl 8100
My Carrier: Classified

Re: I can't send PIN messages on BBM

thanks every1 for helping me out wiv that, it's all sorted. But I have a new problemo. My bb keeps reeboting. The red notification light comes up, the sand timer starts spinning but then, the screen goes black and it starts reebooting. HELP!!!!!!!

Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: I can't send PIN messages on BBM

home screen >> options >> status
how much "File Free" do you have?



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
New Contributor
Posts: 7
Registered: ‎07-01-2011
My Device: Blackberry Pearl 8100
My Carrier: Classified

Re: I can't send PIN messages on BBM

i cant go to home screen. the screen is black, notification light comes on, the hourglassappears for a few seconds and the screen goes black, notification light comes on , the hourglass comes up etc.