12-12-2011 09:18 AM
Welcome to the forums!
Please describe what steps you've taken to update and we'll see if we can't make some suggestions to help.
12-12-2011 10:27 AM
I open "Blackberry desktop software", I synchronize my device and then a mensage appears saying that there is an update for my device. I select this option but it does not get update and the device is restarted.
12-12-2011 10:39 AM
If you really want to update your device, I'd suggest you do a "fresh" OS install using the following instructions:
You'll have to reinstall and 3rd party apps you had, keeping in mind that if you're on OS 5 right now, some of your apps might not be compatible with OS 6, in which case you'll need to also update those in addition to reinstalling.
Please post back and let us know how it goes!
07-11-2012 02:18 AM
07-11-2012 02:50 AM
After downloading the software:
Please follow the steps on this Article BUT before going to Step 2, please access:
For computers using a 32-bit Windows® XP, Windows Vista or Windows 7 operating system:
C:\Program Files\Common Files\Research In Motion\AppLoader
For computers using a 64-bit Windows® XP, Windows Vista or Windows 7 operating system:
C:\Program Files (x86)\Common Files\Research In Motion\Apploader
and look for Vendor.xml and permanently delete it (shift+del)
04-07-2013 01:35 PM
i need help and fast cause i can't use my phone now, i followed the instructions exactly but when i double click the loader.exe and i press next and next it says add or remove programs it has no programs so i cant continue and i cant start my phone please ah and p.s. i forgot to back up my device.. is that a problem is it why it does not lets me? :/ please help