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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎07-23-2013
My Device: Onyx 2 Bold 9780
My Carrier: Maxis (Hotlink)
Accepted Solution

I can't use my BBM. Please kindly help


Anyone can help me? I can't use my BBM since this morning (GMT +8). Everytime when I want to use the BBM , system always ask me to verify blackberry ID. I have been verify with correct blackberry ID username and the password then click OK. Whatever , if I already click OK , Blackberry allow me to sign into my BBM , but only a few seconds the system show me the message " The server is not responding. Please try again. What happen on it? Is this because RIM block my PIN BB ? Thanks '



Regards me,



Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: I can't use my BBM. Please kindly help

Hello julia9583


Welcome to BlackBerry Support Forums



Please try to reset your BlackBerry ID password by folowing this Article :


KB26361  :How to change or reset a BlackBerry ID password.


After reset open BBM and use your BlackBerry ID username and the new password . If even after this you recieve the same error message then call your mobile network provider to know if they were having any issues on there network .


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