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New Contributor
Posts: 3
Registered: ‎12-31-2012
My Device: torch 9800
My Carrier: blackberry

I cannot access my app word and download any application

After I downloaded the new 6.0 bundle 2647  on my torch 9800, I cannot access my app word and download any application.I try download it back again, am still experiencing the Same thing..Please anybody with useful information for me.

Thanks 

 

Kachi

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: I cannot access my app word and download any application


kachife wrote:

After I downloaded the new 6.0 bundle 2647  on my torch 9800, I cannot access my app word and download any application.I try download it back again, am still experiencing the Same thing..Please anybody with useful information for me.


Hi kachife

 

Welcome to Blackberry support Forums

 

So you have updated your device Software . Can you tell what error message you recieve when you try to  access App World from your device ? 

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New Contributor
Posts: 3
Registered: ‎12-31-2012
My Device: torch 9800
My Carrier: blackberry

Re: I cannot access my app word and download any application

"App world requires the latest version of blackberry ID..After updating it will show " the software upgrade was interrrupted. Please try again"..I keep try it , It keep saying the say thing. If i try to close it and go direct it will " Blackberry identity installation failed.. please try again later .(80002).

 

 

Kachife

Guru I
Posts: 19,017
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: I cannot access my app word and download any application

you must update the "BlackBerry ID" on your Torch.
To do so:
on the home screen, go to the universal search and search for "blackberry id" (without the quotes), then click on BlackBerry ID.

it should then start installing the latest version of BlackBerry ID, then you will reboot.

after the reboot, you will be prompted to type in your BlackBerry ID and your password (= the same as in the App world).

Once that is done, you can open the appWorld and go to My World.



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
New Contributor
Posts: 3
Registered: ‎12-31-2012
My Device: torch 9800
My Carrier: blackberry

Re: I cannot access my app word and download any application

I try using the method you asked me to use. It not bring out the blackberry ID in my smart phone instead, it bring out (browse History, search youtube, search app world, search facebook, search twitter, google local search and search google)..

 

 

Thanks 

 

Kachife

New Contributor
Posts: 9
Registered: ‎01-02-2013
My Device: 9800 toch
My Carrier: having fun

Re: I cannot access my app word and download any application

Can sume 1 help with de blackberry appworld
Guru I
Posts: 19,017
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: I cannot access my app word and download any application


kachife wrote:

I try using the method you asked me to use. It not bring out the blackberry ID in my smart phone instead, it bring out (browse History, search youtube, search app world, search facebook, search twitter, google local search and search google)..


this is really strange.

 

what you must do is find a way to install BlackBerry ID on your 9800.

 

on your 9800, use the BlackBerry browser, and go to http://bbid.com/ . What happens? Does this trigger the installation of BlackBerry ID ?




The search box on top-right of this page is your true friend, and the public Knowledge Base too:
New Contributor
Posts: 9
Registered: ‎01-02-2013
My Device: 9800 toch
My Carrier: having fun

Re: I cannot access my app word and download any application

Dude I don't get it why iz doing like dis
New Contributor
Posts: 9
Registered: ‎01-02-2013
My Device: 9800 toch
My Carrier: having fun

Re: I cannot access my app word and download any application

It showing me de knew vision eish' I'm bored know
Guru I
Posts: 19,017
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: I cannot access my app word and download any application

I am sorry, I absolutely do not understand what you are trying to tel me mlunisi2.



The search box on top-right of this page is your true friend, and the public Knowledge Base too: