12-29-2013 05:47 AM
I have forgotten my blackberry id password and i do not have access to the email address that is used for the id. I want to attach my gmail account to my 9360. each time i go to the set up, then the email accounts it comes up with the blackberry id screen and i cannot go any further. Please help. its drivng me mad!!
Also how can you remove old email accounts from the blackberry and corresponding icons?
Solved! Go to Solution.
12-30-2013 09:17 PM
Hi and Welcome to the Community!
Please see this "sticky" post for helpful information concerning your BBID situation:
Hopefully, this information will be of use to you. You likely will have to WIPE your BB and create a brand new BBID, which will also serve to remove the old email accounts from the device.
Cheers, and Good Luck!
01-01-2014 04:08 AM
thanks. In the end I took out my sim card, memory card and battery - left for one hour put them back in and found that the blackberry id screen didnt come up when i entered setup and then set up email accounts, so I was able to attach my new one and remove the old ones!!