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New Member
Posts: 2
Registered: ‎12-29-2013
My Device: blackberry curve 9360
My Carrier: vodafone
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I cannot attach my gmail account to my blackberry 9360 - HELP!

I have forgotten my blackberry id password and i do not have access to the email address that is used for the id.  I want to attach my gmail account to my 9360.  each time i go to the set up, then the email accounts it comes up with the blackberry id screen and i cannot go any further.  Please help.  its drivng me mad!!

 

Also how can you remove old email accounts from the blackberry and corresponding icons?

Hall of Famer III
Posts: 58,151
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: I cannot attach my gmail account to my blackberry 9360 - HELP!

Hi and Welcome to the Community!

Please see this "sticky" post for helpful information concerning your BBID situation:

Hopefully, this information will be of use to you. You likely will have to WIPE your BB and create a brand new BBID, which will also serve to remove the old email accounts from the device.

Cheers, and Good Luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Member
Posts: 2
Registered: ‎12-29-2013
My Device: blackberry curve 9360
My Carrier: vodafone

Re: I cannot attach my gmail account to my blackberry 9360 - HELP!

thanks.  In the end I took out my sim card, memory card and battery - left for one hour put them back in and found that the blackberry id screen didnt come up when i entered setup and then set up email accounts, so I was able to attach my new one and remove the old ones!!