Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.

New Member
Posts: 1
Registered: ‎09-15-2009
My Device: Not Specified

I cannot get your licensing support form to accept my PI...

[ Edited ]

I cannot get your licensing support form to accept my PIN which is: XXXXXXXXMy problem is on App World I didn't get an Activation Code for ReadyWords. I have tried reconciling purchases many times as directed on the site but nothing is working. Bill to: XXXXXXXX XXX Leesway Court Nicholasville XX XXXXXX US XXXXX@yahoo.com Order number: XXXXX Order date: September 14, 2009 Order total: $4.99 Order Details Product Name: ReadyWords - Ready To Use Phrases Qty Ordered: 1 Amount: $4.99 Company Name: VirtualViews.com SUPPORT: appworld@virtualviews.com Subtotal Tax TOTAL $4.99 $0.00 $4.99


(removed personal information)

Message Edited by SmoothRider on 09-16-2009 06:07 PM
Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: I cannot get your licensing support form to accept my PI...

Hi there!

There are indeed issues with the RIM support forms rejecting valid PIN's...mine as well was being rejected until just very recently. However, the fix for that requires that you come to the forums and register an account so that we may send you a Private Message (a function of our public forums) with those instructions. Please come to:

and register an account. Then post to this thread:



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................