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New Contributor
Posts: 2
Registered: ‎09-10-2012
My Device: Bold 9900
My Carrier: Glo Nigeria

I cannot log into my Blackberry ID account on my Bold 9900

I was using a curve before and was able to log into my account. But since I started using my Bold 9900 I have not been able to log in. I can log in on my computer with the same details but when i try on my phone i get an error message "Unable to log in to your Blackberry ID account" It doesnt tell me that my password or username is incorrect, that means something is wrong somewhere.Smiley Sad

Hall of Famer III
Posts: 57,634
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: I cannot log into my Blackberry ID account on my Bold 9900

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB28212 "Unable to login to your BlackBerry ID account" or "Unable to update your BlackBerry ID account information" error occurs on a BlackBerry smartphone running BlackBerry 7

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

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