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BlackBerry® OS Smartphones

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New Contributor
Posts: 3
Registered: ‎02-14-2011
My Device: Blackberry Curve 8520
My Carrier: Vodafone

I cannot login to Blackberry App World or request a password reset

 
I cannot login to My Blackberry App World on https://blackberryid.blackberry.com/bbid/login/

I have entered my email and password but it is rejected.

When I ask for a password reset I am prompted to answer a security question. The security question I am given is one I have never set, so I do not know what the answer is meant to be!
 
Consequently I cannot get a password reset so am unable to access My Blackberry App World, either on my phone or on a pc.

What has happened to my account and why can I no longer log in..?