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New Contributor
Posts: 2
Registered: ‎04-12-2013
My Device: Blackberry Bold 9930
My Carrier: Verizon

I cannot reload Verizon 9930 software

Hi, i have a Verizon Blackberry 9930 and encountered an error 507.  My computer sees the phone when connected and i try to reload software on Blackberry Desktop and I get message "There are no Blackberry Device software updates available".  I tried to do this via app loader as well and get the same message.  Shouldn't there just be a current software version for the 9930 on the desktop to reinstall software?  i have tried on both my mac and PC but neither has software for my 9930.  I have tried everything.  Please help.  Thank you 

Super Contributor
Posts: 275
Registered: ‎06-20-2012
My Device: Nexus6P/iPhone6 Plus
My Carrier: T-Mobile

Re: I cannot reload Verizon 9930 software

You should download the latest version of the OS to your computer BEFORE you try to upgrade, this should get everything to work.....

 

http://vzw.smithmicro.com/blackberry/download.aspx?ct=personal

Rich C (PKcable)
From Crackberry.com

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New Contributor
Posts: 2
Registered: ‎04-12-2013
My Device: Blackberry Bold 9930
My Carrier: Verizon

Re: I cannot reload Verizon 9930 software

Hi. Thanks for the reply. I do have the most current desktop on my Mac and pc. It's like the software for my 9930 doesn't exist.