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New Contributor
Posts: 4
Registered: ‎01-19-2013
My Device: Blackberry 9900
My Carrier: Claro HND

I cant play youtube videos on my Blackberry 9900. Help please?

when I select a video this message appears: "An error has occurres attempting to play media."

Developer
Posts: 403
Registered: ‎05-03-2012
My Device: 9300 3G Curve
My Carrier: Tata Docomo

Re: I cant play youtube videos on my Blackberry 9900. Help please?

Hi miguelrivera,

 

Welcome to the BB Community...

 

There could be a few resons for this error...have u tried a battery pull restart...???if u haven't, try it once and see if that helps or not...take out the battery of ur BB when ur BB is switched ON and again reinsert it after 10 seconds and le ur BB restart...

 

NB-b4 doin a battery pull restart, make sure ur battery is atleast 50% charged.

with regards
simply abhik...
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Please click "Accept as Solution" if your issue has been solved and to give thanks/appreciation, click thumbs up...
For BB OS update: http://us.blackberry.com/software/smartphones/update.html
BB Simulators: http://us.blackberry.com/sites/developers/resources/simulators.html
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New Contributor
Posts: 4
Registered: ‎01-19-2013
My Device: Blackberry 9900
My Carrier: Claro HND

Re: I cant play youtube videos on my Blackberry 9900. Help please?

hi simply abhik, I have tried doing that before but its not working, any other idea?

Developer
Posts: 403
Registered: ‎05-03-2012
My Device: 9300 3G Curve
My Carrier: Tata Docomo

Re: I cant play youtube videos on my Blackberry 9900. Help please?

Hi,

 

Try these steps, might help...

 

go to m.youtube.com
scroll to bottom of page.
click "optimize"
click "start optimization"
test 1/7: click "yes" when you see the tiny grey heart
test 2/7: click "yes" when you see the puppy
test 3/7: click "no" when the flash lite video fails
test 4/7: click "click here" when pressing "5" key does squat
test 5/7: there is no test 5 for some reason - skip to test 6/7
test 6/7: click "YES" - the test video WILL FAIL BUT CLICK "YES" ANYWAY
test 7/7: click "no" - h.263 does not work

with regards
simply abhik...
_______________________________________________________________________________________________
Please click "Accept as Solution" if your issue has been solved and to give thanks/appreciation, click thumbs up...
For BB OS update: http://us.blackberry.com/software/smartphones/update.html
BB Simulators: http://us.blackberry.com/sites/developers/resources/simulators.html
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Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: I cant play youtube videos on my Blackberry 9900. Help please?

[ Edited ]

Has it ever worked?  Is this for all youtube videos or certain ones?

I'm also wondering if you've tried using a WiFi connection when trying to play youtube videos.

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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Developer
Posts: 403
Registered: ‎05-03-2012
My Device: 9300 3G Curve
My Carrier: Tata Docomo

Re: I cant play youtube videos on my Blackberry 9900. Help please?

Hi Wolf359,

 

It did worked for some and this is obviously not for all youtube videos bt for most of the videos, if played from a mobile phone...

with regards
simply abhik...
_______________________________________________________________________________________________
Please click "Accept as Solution" if your issue has been solved and to give thanks/appreciation, click thumbs up...
For BB OS update: http://us.blackberry.com/software/smartphones/update.html
BB Simulators: http://us.blackberry.com/sites/developers/resources/simulators.html
_______________________________________________________________________________________________
Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: I cant play youtube videos on my Blackberry 9900. Help please?

apologies, you had responded while I was typing a response.  I has a similar issue awhile ago.  The only way I fixed it was to reload the software on my device.  Certain videos wouldn't play for whatever reason and I got the same error.  i didn't know about those tips you provided, I will make a note of those!

 

this was the guide i used.

http://supportforums.blackberry.com/t5/Device-software-for-BlackBerry/How-To-Reload-Your-Operating-S...

 

After i reloaded the device software, all youtube videos played with no problem.

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
Developer
Posts: 403
Registered: ‎05-03-2012
My Device: 9300 3G Curve
My Carrier: Tata Docomo

Re: I cant play youtube videos on my Blackberry 9900. Help please?

HI Wolf359,

 

No problem...can understand...

 

There is obviously no hard rule for such issues to solve...some might work for some BBs while others wont...even i got these tips from a post only long back in which 1/2 similar issues were solved while others didnt...

with regards
simply abhik...
_______________________________________________________________________________________________
Please click "Accept as Solution" if your issue has been solved and to give thanks/appreciation, click thumbs up...
For BB OS update: http://us.blackberry.com/software/smartphones/update.html
BB Simulators: http://us.blackberry.com/sites/developers/resources/simulators.html
_______________________________________________________________________________________________
New Contributor
Posts: 4
Registered: ‎01-19-2013
My Device: Blackberry 9900
My Carrier: Claro HND

Re: I cant play youtube videos on my Blackberry 9900. Help please?

in what specific part of the web page does optimize appears? I scrolled all the way down and there is nothing there
New Contributor
Posts: 4
Registered: ‎01-19-2013
My Device: Blackberry 9900
My Carrier: Claro HND

Re: I cant play youtube videos on my Blackberry 9900. Help please?

no it has never worked, and yes I am connected to wifi while trying to play youtube videos