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New Contributor
Posts: 9
Registered: ‎10-15-2012
My Device: curve 9300
My Carrier: Mobinil Egypt

I cant restore my data from blackberry protect

I mada a backup from all my data on blackberry protect website, and then I wiped my device, after this tried to restore the data again it wont le me do this and it says my wireless service plan doesnot include blackberry protect or it says my data service plan does not include blackberry protect i checked with my service provider and everything is ok from their side, and I tried deferen t sim carrds and it says the same, I checked the online support it says 

  1. Navigate to Options > Device > Advanced System Settings > Host Routing Table
  2. Press the Menu button and select Register Now.
    but nothing was done and it still gived me same message,any help please
Posts: 96,068
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: I cant restore my data from blackberry protect

After you wiped your device, have you logged in to your BlackBerryID again, on your phone?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
Posts: 9
Registered: ‎10-15-2012
My Device: curve 9300
My Carrier: Mobinil Egypt

Re: I cant restore my data from blackberry protect

how can i log on into it my blackbery ID ?

New Contributor
Posts: 9
Registered: ‎10-15-2012
My Device: curve 9300
My Carrier: Mobinil Egypt

Re: I cant restore my data from blackberry protect

sorry, yes I did

Posts: 96,068
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: I cant restore my data from blackberry protect


Can you log in to your BlackBerry Protect account from the website on a PC?

 

www.blackberry.com/protect

 



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 9
Registered: ‎10-15-2012
My Device: curve 9300
My Carrier: Mobinil Egypt

Re: I cant restore my data from blackberry protect

yes i can

Posts: 96,068
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: I cant restore my data from blackberry protect

And does that website show your device connected to the Protect account?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 9
Registered: ‎10-15-2012
My Device: curve 9300
My Carrier: Mobinil Egypt

Re: I cant restore my data from blackberry protect

it shows the device and all backedup data but it says "Remote admin commands are not available on archived devices"

Posts: 96,068
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: I cant restore my data from blackberry protect

On your Manage Connections screen, click on the Services Status.
What is the status of the BlackBerry Internet Service?

 



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 9
Registered: ‎10-15-2012
My Device: curve 9300
My Carrier: Mobinil Egypt

Re: I cant restore my data from blackberry protect

it says "Mobile Network" but the enterprise server "no connection"