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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎03-01-2013
My Device: 9630
My Carrier: etisalat

I cant update my blackberry by desktop

when i open blackberry desktop program it shows i have a update for my 9360 when i try to make it gives me

 ( connecting to your blackberry device ) for 3 minutes then gives me ( there was an error updating your software )

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: I cant update my blackberry by desktop

Hey ahmedhelmi,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


What version of Mac BlackBerry Desktop Software are you running?  Have you tried connecting to a different USB port?  Also is there any errors appearing on the BlackBerry Curve 9360?  


I look forward to your reply.





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