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New Contributor
Posts: 7
Registered: ‎04-11-2011
My Device: Blackberry Bold 9700
My Carrier: Telus

I cant upgrade my blackberry bold 9700 to 6 os helpp!!

i cant upgrade my phone to 6 os why

Elite I
Posts: 6,657
Registered: ‎01-14-2009
My Device: BlackBerry Z10
My Carrier: Telus

Re: I cant upgrade my blackberry bold 9700 to 6 os helpp!!

Hi Chino1993,

 

Can you please let us know who your carrier is and what specific OS version you are trying to upgrade to (e.g. OS. 6.0.0.???)?  In addition, let us know what, if any, error messages you have seen.  With that info, I'll see what may be the possible reasons so that we can best help you get set up and running.


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New Contributor
Posts: 7
Registered: ‎04-11-2011
My Device: Blackberry Bold 9700
My Carrier: Telus

Re: I cant upgrade my blackberry bold 9700 to 6 os helpp!!

my carrier is virgin mobile but i unlocked it and now its with telus mobility , os version is 5.0.0.862. im click on update my divice and theres no updates showing why?

Elite I
Posts: 6,657
Registered: ‎01-14-2009
My Device: BlackBerry Z10
My Carrier: Telus

Re: I cant upgrade my blackberry bold 9700 to 6 os helpp!!

Hi Chino, give me a few minutes and I'll check all of the relevant information.


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If your issue is resolved, don't forget to click the Solution button on the resolution!

New Contributor
Posts: 7
Registered: ‎04-11-2011
My Device: Blackberry Bold 9700
My Carrier: Telus

Re: I cant upgrade my blackberry bold 9700 to 6 os helpp!!

 when i try to upgrade my phone blackberry desktop says this :

 

This BlackBerry® Device Software upgrade includes new features and significant enhancements to the BlackBerry® solution and, as such, is only available to users with an active BlackBerry subscription. To learn more about BlackBerry® service, please visit www.blackberry.com/service.

Elite I
Posts: 6,657
Registered: ‎01-14-2009
My Device: BlackBerry Z10
My Carrier: Telus

Re: I cant upgrade my blackberry bold 9700 to 6 os helpp!!

[ Edited ]

Ok, I've figured out what the problem is.  The reason you can't upgrade using the BlackBerry Desktop Software is because your phone is still considered a Virgin Mobile phone, even if you're now using it on Telus, and unfortunately, the most recent OS for Virgin Mobile is 5.0.0.862.

 

Now then, if you want to upgrade to OS 6.0.0.461 which is available from Telus, you can do so by following these instructions.

 

1. Start by backing up your device, just to be safe in case anything happens during the upgrade process.  Then shut down the BlackBerry Desktop Software.

2. Download the OS from Telus' BlackBerry download site: https://swdownloads.blackberry.com/Downloads/entry.do?code=02A32AD2669E6FE298E607FE7CC0E1A0

3. Install the OS to your computer.

4. On your computer, go to C:\Program Files (x86)\Common Files\Research In Motion\Apploader (note, on 32-bit systems, just look for the regular Program Files folder (no x86)).

5. Delete the file named Vendor.xml.

6. In the same folder, open the file named Loader.exe.  You can then use this to load the OS to your phone.  Don't use the BlackBerry Desktop Software as this will create another version of the Vendor.xml file. 

 

After you've run the loader.exe file, you should be up and running with OS 6.  If your data does not restore, you can then go back into the BlackBerry Desktop Software at that point in time and restore your data using your previous backup.  You should then be set.  If you need any further help, let us know!

 

P.S.  If you still have troubles with the upgrade, try disconnecting your computer from the internet when you upgrade the OS.  That has worked for others in the past.


If you want to thank someone for their comment, do so by clicking the Thumbs Up icon.

If your issue is resolved, don't forget to click the Solution button on the resolution!

New Contributor
Posts: 7
Registered: ‎04-11-2011
My Device: Blackberry Bold 9700
My Carrier: Telus

Re: I cant upgrade my blackberry bold 9700 to 6 os helpp!!

its still not working it when i try to upgrade it, it says ' No actions are required. '

New Contributor
Posts: 7
Registered: ‎04-11-2011
My Device: Blackberry Bold 9700
My Carrier: Telus

Re: I cant upgrade my blackberry bold 9700 to 6 os helpp!!

hi now my phone screen is white and saysreload software: 507, this is very stressful can you please help me with this one thank you

Elite I
Posts: 6,657
Registered: ‎01-14-2009
My Device: BlackBerry Z10
My Carrier: Telus

Re: I cant upgrade my blackberry bold 9700 to 6 os helpp!!

Hi Chino,

 

Sorry, have you managed to get it up and running?  If not, just try to reload the OS once again.  If you run it again, it should now work.  Smiley Happy


If you want to thank someone for their comment, do so by clicking the Thumbs Up icon.

If your issue is resolved, don't forget to click the Solution button on the resolution!

Visitor
Posts: 1
Registered: ‎04-13-2011
My Device: 9700
My Carrier: GLO NG

Re: I cant upgrade my blackberry bold 9700 to 6 os helpp!!

Been trying to upgrade from 5.1.0.98 to 6.0.  Have deleted the vendor file from the common files. The error comes when the installation process is done and it tries to connect to the device ROM. The error comes saying that itcannot read the device. went to control panel on PC and ticked the option as suggested (USB). still in vain. Can you pls help