07-22-2013 01:03 AM
I connected my Blackberry 9300 to my laptop to copy files and now all my data is gone- i cant see any pictures or documents only a weird shortcut by the name- Removable Disk (2GB) .lnk and some other files like-
and if i connect my BB to my laptop the shortcut (Removable Dist (2GB). lnk opens and all my files are in it only i cant open or copy any as they have a .rem extension!
Some of those files are really important and i need them back have tried everything! any help will be greatly appreciated!
07-25-2013 09:19 AM
Welcome to the support community!
The .rem file extension you are seeing on your media files indicates that they were encrypted. Having media card encryption enabled causes this in order to secure your media files.
Do you mean that you can't see any of your media files on your BlackBerry Curve 9300 smartphone when it is disconnected from the computer? Are you able to browse to them using the Explore function shown in this KB article? http://blackberry.com/btsc/KB05475 Were any changes recently made to the BlackBerry smartphone such as a security wipe or a software upgrade?
Since you are able to access them from the computer, I recommend trying to transfer these files to your computer using the latest version of the BlackBerry Desktop Software to remove the encryption from them and then formatting your media card before transferring the files back to it. These KB articles have the steps to follow.
Make sure to leave media card encryption enabled until after transferring the files to your computer.
I look forward to your response.
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04-21-2014 03:20 PM