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New Member
Posts: 1
Registered: ‎02-15-2013
My Device: 9900
My Carrier: Vodafone EG

I did Backup using Blackberry protect online portal and cant restore the contacts

Hello,

 

I used the online page for BB protect to backup all my device (it shows the phonebook enteries were backup) , after that i wiped my phone's data and now when i try to restore the backup from my device , i am able to restore everything EXCEPT the phonebook contact entries !!!

 

i tried to restore from the website but there is not option to do so (only a backup button)

 

the contacts box in the BB protect in my device are unticable and it says " this data is already wirelessly synchronized with a remote service and cannot be restored by blackberry protect "

 

I don't know how to restore my contacts back , any ideas please ?!!!

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Hall of Famer III
Posts: 57,572
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: I did Backup using Blackberry protect online portal and cant restore the contacts

Hi and Welcome to the Community!

 

Please check all of the configuration items indicated in this KB:

  • KB22430 How to enable or disable wireless contact synchronization with BlackBerry Internet Service

Good luck!


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