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BlackBerry® OS Smartphones

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New Member
Posts: 1
Registered: ‎12-28-2012
My Device: Blackberry torch 9800
My Carrier: Mtn

I don"t receive my text msg

I have tried everything, as well as resetting my text msg, but I still don't receive any text messages, what else should I try and do? where  to next?

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Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: I don"t receive my text msg

Hi MarthavN1

 

Welcome to BlackBerry Support Forums

 

 

As you mentioned you had tried everything so I hope you have entered or your Message Service Number is correct ,Or you can varify it with your Carrier that it is correct. Also have you tried a different SIM on that device or have tried the same SIM on another device because it helps in narrowing the issue.

 

In addition what  OS version you have on your BlackBerry® Torch 9800 ? To know that  for OS 6 – 7 = Options > Device > About Device Version > first set of numbers on the third line.

 

Please check this Knowledge Base also :

 

KB26097 : Unable to send SMS text messages after upgrading a BlackBerry smartphone to BlackBerry 6.

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