Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Member
Posts: 1
Registered: ‎08-13-2009
My Device: Not Specified

I downloaded Aerize Optimizer through appworld and the a...

I downloaded Aerize Optimizer through appworld and the application downloaded with errors. When I tap the Aerize icon I get a a Ram archive restore option, when I tap restore the phone freezes and I need to perform a soft reset to resolve. I believe I need to delete the application and re-download, but do not want to pay again. Aerize Customer service said they could not help me and that the issue was Blakberry appworlds. Please help esolve this issue.
Highlighted
Hall of Famer III
Posts: 57,565
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: I downloaded Aerize Optimizer through appworld and the a...

Hi there!

 

To delete the app, please follow these instructions:

  • KB10392 How to delete an application from the BlackBerry smartphone

 

 

To re-install your apps, please follow this section of the AppWorld user guide:


For more registration key information, see this KB:


In addition...RIM has released AppWorld version 1.1.0.15...it is highly recommended to be on that version.

If that does not work, then please return to these forums (http://supportforums.blackberry.com/rim/) and register an account so that we can provide you with direct assistance.

Cheers!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................