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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎11-13-2011
My Device: Curve 8520
My Carrier: Orange

I dropped my phone down the toilet..

My phone fell into the toilet and was obviously soaked. I immediately took it all apart and dried it with tissues, and when I turned it back on everything was working fine, but after about ten minutes the cursor/touch pad stopped working. I've taken it all apart again, dried it, and put the phone in a bag of dry rice and am going to leave it for a couple of days.
If by then the cursor/touch pad still doesn't work is there anyway that I can fix it? Or will I have to get a new phone? 

Hall of Famer III
Posts: 58,481
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: I dropped my phone down the toilet..

Hi and Welcome to the Community!

courtneybyatt wrote:

and when I turned it back 

That was likely your fatal error. By not truly being 100% dry, applying electrical power to the device has likely fried some things. The better approach was this:

But it may be too late for you. Then again, everything may be fine if you now follow that FAQ. The only thing predictable about water intrusion to a BB is that the results will be unpredictable.


Repair options are totally localized. You definitely won't be able to get any help via your warranty...that is now 100% voided. But your mobile network provider may be able to point you to some reputable repair shops in your area.


Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

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