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BlackBerry® OS Smartphones

Regular Visitor
Posts: 1
Registered: ‎04-15-2013
My Device: 9650
My Carrier: Verizon Wireless

I end up with Duplicate emails now.

Since migrating to Office 365 I now receive duplicate emails on my BlackBerry when I use the Outlook feature: Save Sent Item to save the email another folder other than the default Sent Items. One duplicate appears in the Inbox (on the BB)and the other appears in the folder (on the BB) that I saved it to in Outlook. If I delete one or the other on my BlackBerry both are deleted.

The phone is activated through the BES.

Wireless sync is turned on.
Email reconciliation is turned on.
Folder redirection has been turned on.

Have tried reseting the device several times by pulling the battery out.
Have also tried a security wipe and still end up with the same results.

I have searched tirelessly with no solid answers found and am hoping that someone might have something else to try or verify.


Hall of Famer III
Posts: 59,093
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: I end up with Duplicate emails now.

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB32871 Sent items are duplicated on the BlackBerry smartphone

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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