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New Member
Posts: 2
Registered: ‎09-21-2009
My Device: Not Specified

I followed these instructions, however, I was charged fo...

I followed these instructions, however, I was charged for downloading the application. Please advise and reverse this charge. "To reinstall purchased items, complete the following steps: 1. If you have switched to a new BlackBerry smartphone, install BlackBerry App World. For more information, see KB17619. 2. Open BlackBerry App World. 3. Open My World. 4. Press the BlackBerry menu key, and click Login. 5. Log in using your PayPal user name and password. 6. Items that were previously purchased appear with a status of Uninstalled. Install each item one at a time by completing the following steps: 1. Select the application that you want to install 2. Press the BlackBerry menu key and click Install"
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Hall of Famer III
Posts: 57,605
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: I followed these instructions, however, I was charged fo...

Hi there!

Your inquiry needs to be sent as follows. Go to this URL:

and fill out the form. Use, in the "Please select a component:" field, the AppWorld Billing/Payment selection.

If that does not work, then please return to these forums (http://supportforums.blackberry.com/rim/) and register an account so that we can provide you with direct assistance.

Cheers!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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