01-19-2014 01:58 AM
Hi and Welcome to the Community!
Please see this "sticky" post for helpful information concerning your BBID situation:
Hopefully, this information will be of use to you. Given your situation, I suspect you cannot get past this without human intervention (which is discussed in that post)...all of the automated recovery methods require either the correct security question response or that the BBID already have been validated, which is the step you are actually now on. Hence, I doubt that the automated recovery methods will work for you.
Cheers, and Good Luck!
VIA | sdgardne
01-20-2014 09:48 AM
Thank you so much for all the info!!! I couldn't do anything yesterday due to internet connection problems, but I'll try to follow all the steps you mentioned in your kind and accurate response.
I'll let you know how it gets solved.
Thank you again. Thumbs up!!
01-20-2014 09:51 AM
01-20-2014 12:05 PM
01-23-2014 12:57 PM