Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.

New Member
Posts: 1
Registered: ‎10-26-2012
My Device: Blackberry Bold 9900
My Carrier: Telus

I have a hard locked Blackberry Bold 9900, is there someone/business that can unlock the hard lock?

[ Edited ]

I contacted Telus in Canada, and they have no record of the phone, even looking it up with it's ID.  Since it is not in there system, they could not help me.   The phone was originally under Telus.  I would like to change it to a USA carrier.  Telus-Canada could not help.  Is there a business that can remove the hard lock from the phone?


I contacted Blackberry directly they kept indicating that it is locked, but I am sure it is hard locked.  They then transferred my call to Telus-Canada and they couldn't locate the ID.


I didn't get any help from Blackberry or Telus Canada.  I am in the position that I just want to sell the phone as is now.  I have been working on this for 5 days.

Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: I have a hard locked Blackberry Bold 9900, is there someone/business that can unlock the hard lock?

Hi and Welcome to the Community...apologies for the delay...hopefully you already have your answer, but just in case!

Once a BB is hard-locked to it's originally-manufactured for carrier, the only place that can legally unlock it is the RIM factory. I've heard that, even if they should agree to doing so (which, it seems, they have denied you), the cost to do so would exceed the cost of purchasing a new device.

If indeed you proceed to sell it as is, I do hope you will fully disclose the hard lock situation so that the buyer is not stuck with a useless device that was not properly represented...passing that buck along would not I think fit into a "pay it forward" outlook in life.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................