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Posts: 1
Registered: ‎07-16-2009
My Device: Not Specified
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I have just got my phone back from repair and it had bee...

I have just got my phone back from repair and it had been cleared, I reinstalled app world to try and download Swipelock, which I paid for and downloaded though app world, but when I go into My World and logged in it says I have no applications. I went to buy the application again to see if this would work but when I try it states I have already purchased this application and to goto myworld and download. Can you please help me get this app back onto my phone. Keith
Hall of Famer III
Posts: 57,273
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: I have just got my phone back from repair and it had bee...

Hi there!

If you have followed exactly these instructions already:

http://na.blackberry.com/eng/deliverables/7268/Re-install_an_item_on_a_different_device_643962_11.js...

 

and it still won't install, then please go to this URL:

https://www.blackberry.com/CSOHelp/index.do?ft=generic


and fill out the form. Use, in the "Please select a component:" field, the AppWorld Billing/Payment selection.

 

If that does not work, then please return to these forums (http://supportforums.blackberry.com/rim/) and register an account so that we can provide you with direct assistance.

Cheers!

 

Cheers!



Occam's Razor nearly always applies when troubleshooting technology issues!

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