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New Contributor
Posts: 2
Registered: ‎08-13-2011
My Device: 9700
My Carrier: Lime
Accepted Solution

I have lost all Bbm Contacts

Hi, can someone help me please? I seem to have lost all my bbm contacts, even though i did quite a few backups before, i even did so with Blackberry Protect. I am at a loss here. 

All this happened when i changed service provider. I had asked them before if this would happen and there answer was no. All of asudden yesterday(a day after the switch) i was on the road and all my contacts disappeared. I have tried backing through Blackberry Protect to no result.

PLEASE, HELP.!!!!!!!!


PS I see a few ".bak" in "backup folder" and one "bbm.db" one step back up, if this is helpful.

Posts: 409
Registered: ‎06-13-2011
My Device: Z10, Playbook
My Carrier: Econet

Re: I have lost all Bbm Contacts

If you click on option in the contact under filter, is anything checked? If yes try to uncheck. You say your backups are not showing you the contacts? Try using advanced backup/restore setting to see if your backups have contacts and try to restore the contacts backup only.

If it fails, do a backup now and try to restore a full backup which you have when you hadn't lost your contacts
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New Contributor
Posts: 2
Registered: ‎08-13-2011
My Device: 9700
My Carrier: Lime

Re: I have lost all Bbm Contacts

Well, Thx, I went through the .bak files and found a old backup copy that had some contacts. I had to Manually select what to RESTORE though. I only checked BBM associated files. I have resolved to the fact that this is the best i can do. My contacts that i re-added said i didn't disappear from there list, I guess they were just not visible from my end. So I guess the rest will re-add me in due time.

Again Thx for your response.
New Member
Posts: 1
Registered: ‎06-23-2013
My Device: curve 3960
My Carrier: MTN

Re: I have lost all Bbm Contacts

Hi I updated my bb curve 9360 on my PC using blackberry desktop software it asked to make an backup and so it did after it was done I choose the restore option it restored everything accept my bbm contacts, I asked my friend what to do to get it back because she updates her bb regularly like that her answer was that it restores automatically but mine did not...... So my question to you is what should I do now