05-12-2013 12:47 PM
I have a problem! I have one blackberry id and two blackberry. I have given my old blackberry to my wife.
I have just setup my new phone but whilst setting up my e-mails on my new phone we have noticed that the e-mails have been transferred to my new phone but have stopped working on my old phone.
The odd thing is my wife had a previous blackberry and we were able to both get the company e-mails on each phone.
The message that appears when e-mails have been transferred to the new phone is there is another device registered to this blackberry id and only one device can receive e-mail.
How can I unregistered my old phone from the blackberry id and re-register it under my wife's details and hopefully receive the e-mails on both phones?
Please help as its vital for the business.
05-15-2013 02:03 PM
Hi woodbe and welcome to the BlackBerry Support Community Forums!
The BlackBerry ID is only designed to work on one device at a time. Your wife can sign up for a new BlackBerry ID by going to www.blackberry.com/blackberryid. Also, to receive email on her device, she will have to have a BlackBerry data plan configured with your wireless network provider as well.
To change the BlackBerry ID on her device, you can back it up using the BlackBerry Desktop Software, then perform a security wipe from Options>Security. Upon the reboot, sign in with the new BlackBerry ID, then you can restore the data using the BlackBerry Desktop Software again.