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New Member
Posts: 1
Registered: ‎08-02-2009
My Device: Not Specified

I loaded the software on. When I clicked on the icon and...

I loaded the software on. When I clicked on the icon and error message said "data service not operational". What is the fix?
Hall of Famer III
Posts: 57,218
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: I loaded the software on. When I clicked on the icon and...

Hi there!

 

From the error message, it sounds as if your data service on your BB is not active. Please check the Manage Connection settings to be sure it it active. Make sure you are receiving emails and able to browse the internet OTA. If those see OK, then try a hard reset:

Anytime random strange behaviors creep in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.


Otherwise, there are a multitude of questions/answers to go through to help you out, but those won't work unless you come to the forums and register an account. Please come to:
http://supportforums.blackberry.com/rim/

and register an account. Then post to the applicable forum.

Thanks!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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