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BlackBerry® OS Smartphones

Posts: 12
Registered: ‎10-13-2010
My Device: 9800
My Carrier: Orange UK

I'm being a plonka I know, but what am i doing wrong?

[ Edited ]

When I'm retrieving voice mail, i cannot seem to get the voice mail system to recognise any keyboard input even though it comes up on the screen!!!


WOt am i doing stupidly?


Orange UK

Elite I
Posts: 6,657
Registered: ‎01-14-2009
My Device: BlackBerry Z10
My Carrier: Telus

Re: I'm being a plonka I know, but what am i doing wrong?

If the voicemail system is not registering the interactive keyboard input (i.e. the onscreen keyboard), try using the physical keyboard.  It should register the onscreen keyboard, so I'm not sure why it's not.  If the physical keyboard still doesn't work, then there is likely something else at play here.


One other thing that you can try, just in case its a minor software problem, is to do a battery pull.  While the device is on, simply remove the batter for 15-30 seconds, then reinsert and wait for the phone to reboot.  That might fix it for you as well.  Smiley Happy

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