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Contributor
Posts: 25
Registered: ‎09-18-2013
My Device: z10
My Carrier: Entel Chile

I'm receiving Yahoo emails with an unusual delay

During the last few months I've been receiving my emails from Yahoo with a 15-30 minutes delay. Something extremely unusual as they previously seemed to be sent almost instantaneously to my phone. I also have a Gmail account configured in my phone and I receive those emails as they should, almost instantaneously.

 

The Yahoo domain I use is yahoo.es, my device is a Bold 9780 and my Carrier is Movistar Chile (also known as Telefonica Chile).

 

 

I look forward to hearing from you.

Hall of Famer III
Posts: 57,242
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: I'm receiving Yahoo emails with an unusual delay

Hi and Welcome to the Community!

 

The actual "normal" delay to expect is around 15 minutes. For those email services that have true PUSH and where BIS can work with that, it can be faster. But, an expectation of around 15 minutes is quite normal. Refer:

  • KB13374 Delayed email message delivery to the BlackBerry smartphone

However, there also is this:

  • KB12373 BlackBerry Internet Service real-time delivery of email messages from AOL, Gmail and Yahoo! Mail accounts

Coupled with the fact that it used to be quicker for you, then you should probably do these steps.

 

With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Reboot

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your configurations for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Contributor
Posts: 25
Registered: ‎09-18-2013
My Device: z10
My Carrier: Entel Chile

Re: I'm receiving Yahoo emails with an unusual delay

Thanks for your tips, but I already tried all that and still does not get better.

I'm seriously thinking about changing my carrier, problems have been increasing during the last months with them.

 

Thanks again.

Highlighted
Hall of Famer III
Posts: 57,242
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: I'm receiving Yahoo emails with an unusual delay

You are welcome...and good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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