Thank you for visiting the BlackBerry Support Community Forums.
BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)
BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.
"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."
- Kevin Michaluk, Founder, CrackBerry.com
Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.
10-29-2012 02:49 PM
I need help because I uninstalled the old desktop manager that used to spend my files from my pc to bb which never had any problems, and installed the desktop software version 7.1 and now I can spend my bb files to my pc, I get a notice that says "There was a problem trying conectarseal Blackberry device" when I go to the options: Files, Music, Pictures and Video. Who happen to have the Desktop Manager?
10-29-2012 06:52 PM
Hi and welcome to the forums!
Please post the version of device OS used on the Bold 9000.
Also verify that you have down loaded the same device OS and installed it in the Blackberry desktop manager,
KB13427 How to download BlackBerry Device Software
KB13130 "BlackBerry Desktop Software cannot communicate with the connected device" is displayed when attempting to synchronize organizer data between BlackBerry a smartphone and BlackBerry Desktop Software via Bluetooth
KB27739 How to use the BlackBerry Desktop Software Support Tools
10-31-2012 02:13 AM
TTS for your help again
Is this correct?
What´s the next step?
How can up date my b if I can connect with my pc ?
To be honest I don't think I know the next steps for me to help you.
In my first post I asked you to tell me what device OS version was on the Blackberry device,
verify if you had installed Blackberry device OS software on the Blackberry desktop and did the versions match.
To support you I sent articles from the Blackberry Knowledgebase on how to download and install the device OS. A copy of the Blackberry desktop software 7.1 release notes detailing what hardware and software was required on your PC, a list of known problems in the ver 7.1 software. The Blackberry desktop software User manual detailing the new Desktop Support tools that provide internal diagnostics reports and logging files.
I still don't know the answers to the three questions I posted or if you've read any of the articles.
Sorry I have no idea if the version of device OS you "think" you have is even a good guess.