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New Member
Posts: 1
Registered: ‎03-20-2013
My Device: Curve 9300
My Carrier: 3G

I need help a Red Cross when I send a instant message but Internet still works?

Well I topped up not that long ago and when I have tried to send a instant message it comes up with a red cross but my Internet still works? I need it to work it's urgent
Hall of Famer III
Posts: 57,602
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: I need help a Red Cross when I send a instant message but Internet still works?

Hi and Welcome to the Community!

BBM, SMS, or some other service please? The exact service you are having trouble with will likely have a completely different resolution path from the others...

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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