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New Contributor
Posts: 6
Registered: ‎12-04-2012
My Device: 9860 torch
My Carrier: Movistar

Re: I need help, after going to bed I put my torch to charge and this morning all I got is a red light that comes on and off!!!!!!



I did this one



I followed every single step and gave me the no device software found. You are saying I need to have the proper BB OS package, how do I know if I have it?


This one the link didnt worked



Also tried this one and didnt work, same error message of not connecting to the device



the same with this one



And like you said, they looked similar but had differences, like starting without the battery, etc.


Hall of Famer III
Posts: 57,844
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG853), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: I need help, after going to bed I put my torch to charge and this morning all I got is a red light that comes on and off!!!!!!

Except for the BBFAQ one (that site is offline at the moment), from what you describe, it sounds like they all have the same root issue...no BB OS package installed to your PC. You would check just like any other thing installed to your PC..."Add/Remove Programs" or "Uninstall A Program" (depends on your PC OS version). The line item will usually say something like "BlackBerry Device Software...." and will list the OS level as well as the model number of the BB to which the OS package is for. If you don't have any such line item on your PC installed programs list, then it's not installed...and needs to be in order for these things to work correctly. You can obtain any OS package via the official download portal:

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

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