Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.

New Contributor
Posts: 6
Registered: ‎12-04-2012
My Device: 9860 torch
My Carrier: Movistar

Re: I need help, after going to bed I put my torch to charge and this morning all I got is a red light that comes on and off!!!!!!



I did this one



I followed every single step and gave me the no device software found. You are saying I need to have the proper BB OS package, how do I know if I have it?


This one the link didnt worked



Also tried this one and didnt work, same error message of not connecting to the device



the same with this one



And like you said, they looked similar but had differences, like starting without the battery, etc.


Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: I need help, after going to bed I put my torch to charge and this morning all I got is a red light that comes on and off!!!!!!

Except for the BBFAQ one (that site is offline at the moment), from what you describe, it sounds like they all have the same root issue...no BB OS package installed to your PC. You would check just like any other thing installed to your PC..."Add/Remove Programs" or "Uninstall A Program" (depends on your PC OS version). The line item will usually say something like "BlackBerry Device Software...." and will list the OS level as well as the model number of the BB to which the OS package is for. If you don't have any such line item on your PC installed programs list, then it's not installed...and needs to be in order for these things to work correctly. You can obtain any OS package via the official download portal:

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................