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New Member
Posts: 1
Registered: ‎04-05-2013
My Device: Curve 9300
My Carrier: Optus

I need to reset my email address

I have forgotten by balckberry ID password and when I reset it, the reset email goes to an unknown email address. How can I reset the email address associated with my bb id? HELP!!!

Hall of Famer III
Posts: 57,828
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG853), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: I need to reset my email address

Hi and Welcome to the Community!


BB ID is a secure environment, requiring a human component to maintain that security. When that component fails, the automated recovery methods simply cannot work. If you do not have non-BB access to the email account currently registered to your BBID, then your challenge is great, and you have a choice to make depending on your circumstances:


If you have no AppWorld records that you require to retain (e.g., purchase records for apps), then simply abandon the BB ID and create a new one. To do so, however, does require a device WIPE:

  • KB26694 How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone

But, if you do have AppWorld records that you must keep, then you require human intervention. To receive that, you must ring up your mobile service provider and convince them to escalate your case up to BlackBerry. Further, you must convince BlackBerry to provide you with a solution -- which likely will either be resetting your current BB ID so that you can again access it or having you create a new BBID and they will manually move your purchase records over. Note that I have no idea if they will be willing to do this, but there is no other way that I know of to retain your prior AppWorld purchase records.


Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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