Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 2
Registered: ‎09-19-2012
My Device: Blackberry Bold 9900
My Carrier: O2

I no longer receive emails , it has just stopped

Hi There

 

I hope someone can help

 

My emails have just stopped coming through, I was abroad at the time but for 2 days emails came through then just stopped and nothing since.

 

I have not changed any settings or anything , this has occurred for both work email and hotmail accounts, I have attached to WI-Fi this makes no difference.

 

When I go into "internet MAil Account" to set up or manage an existing account ... The screen states "connecting to Email settings....." Then nothing until "the device had a problem connecting to the server"

 

 

I have tried

  • Checking the host routing table
  • Taking the battery out

 

If anyone has the answer please help

 

Thanks

Ben

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: I no longer receive emails , it has just stopped

Hi Xthefox

 

Welcome to the Community

 

Even if you already tried those steps I prefer do it in this sequence :

 

 

1- Register your Handheld .

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Wait till a Registration messages comes in your message box.

2- Resend your Service Book

  • KB02830 Send the service books for the BlackBerry Internet Service

3-  Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back.

 

Try it and let us know.

 

Prince

 

Click " Like " if you want to Thank someone.

If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
New Contributor
Posts: 2
Registered: ‎09-19-2012
My Device: Blackberry Bold 9900
My Carrier: O2

Re: I no longer receive emails , it has just stopped

Hi There

 

Thanks for the reply

 

Step 1 . Done

Step 2 . tried this but message said "unable to conect to server"

Step 3. done

 

no change in result

 

I have found in status "BIS connection test" failed

 

Could this have something to do with it?

 

thanks

Ben

Highlighted
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: I no longer receive emails , it has just stopped

Hi Xthefox

 

 

                   Those all steps are done in a sequence ,Did you got the Registration message on your device  and if after getting that message you fails on step 2  it will not work , then there must be a problem with your carrier network ,for that I think it will be better if you call your Carrier regarding this issue.

 

Prince

 

Click " Like " if you want to Thank someone.

If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.