10-13-2009 09:31 PM
10-14-2009 01:35 PM
10-14-2009 01:55 PM
Another user reported in a different thread a solution that worked for them. It was to completely remove all traces of QL from their BB. While we are still awaiting specifics, the poster said something to the effect of not only deleting the application (Homescreen > Options > Advanvced Options > Applications > highlight QL > BBKey > Delete) but also deleting some files and/or folders on either their Device and/or Media card memory areas. After that, they were able to use the standard re-install steps for apps obtained via AppWorld and the latest version of QL installed for them.
Hope that helps...keep a watch on other threads in case the OP comes back with the specifics that were requested.
10-15-2009 11:51 AM
Hi, I've been waiting for a response from BlackBerry Customer Support. In the meantime I just saw this post http://supportforums.blackberry.com/rim/board/mess
Please give this a try and see if you encounter the same thing. If so, please report back here with your results