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New Member
Posts: 2
Registered: ‎07-04-2009
My Device: Not Specified

I purchased berry pop up(order xxxxx0314) and pocket 12...

[ Edited ]
I purchased berry pop up [removed personal information] and pocket 12c se(removed personal information). Had to exchange phones at verizon due to problem with first curve. Tried to reload programs. Got invalid id number messages on both. Now BB support page says my PIN in not valid. The one on my curve is{removed personal info}. I would like to reload the programs I purchased. Please tell how I can accomplish this. Thank, Bill Savage
Message Edited by MichelleK on 07-06-2009 11:20 AM
Message Edited by Jonathan_K on 07-06-2009 04:28 PM
Hall of Famer III
Posts: 57,244
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: I purchased berry pop up(order xxxxx20314) and pocket 12...

[ Edited ]

Hi!

 

Here are the instructions from the user guide:

 

http://na.blackberry.com/eng/deliverables/7268/Re-install_an_item_on_a_different_device_643962_11.js...

 

If that does not work, then please return to these forums (http://supportforums.blackberry.com/rim/) and register an account so that we can provide you with direct assistance.

 

Cheers!

Message Edited by Jonathan_K on 07-06-2009 04:27 PM


Occam's Razor nearly always applies when troubleshooting technology issues!

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