11-07-2013 02:13 AM
I have spent the last 6 hours trying to fix this. I ran the available update yesterday and now as soon as I plug my Bold 9900 in, I get an error message and it does not sync. I decided to try to reinstall the 7.1 update directly from the BB website to ensure if the update was corrupt, I could try to repair it. Instead, I get an Error 1723. I noticed that I still had an old 5.0 version of desktop on my PC, so tried to uninstall that doing a clean uninstall and get an Error 1316 message. When I try to follow the instructions under KB04272, again going through the Control Panel does not work as the uninstall will not work as there is obviously a file missing. I tried renaming the installshield, I tried repairing both the old version and the 7.1 version. I am now at the point that I have both on my PC still and I cannot uninstall or repair or install either of them!
I would like to find a solution beside wiping my whole machine, but after this much time, I'm thinking wiping my machine or tossing the phone are pretty much where I want to go. Can anyone suggest and alternate for me?