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Posts: 1
Registered: ‎06-30-2009
My Device: Not Specified

I was downloading the game "Diamond Islands" and my phon...

[ Edited ]
I was downloading the game "Diamond Islands" and my phone froze up. I had to restart it and when I came back to AppWorld it wanted me to buy the game again. [removed personal information] is my order number from the confirmation email AppWorld sent to me.
Message Edited by dany_s on 06-30-2009 12:16 PM
Hall of Famer III
Posts: 57,238
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: I was downloading the game "Diamond Islands" and my phon...

Hi there!

 

To re-install a purchased app, follow these instructions from the AppWorld user guide:

 

http://na.blackberry.com/eng/deliverables/7268/Re-install_an_item_on_a_different_device_643962_11.js...

 

If that does not work, then go to this URL:

https://www.blackberry.com/CSOHelp/index.do?ft=generic


and fill out the form. Use, in the "Please select a component:" field, the AppWorld Billing/Payment selection. Be sure to also include the complete explanation of what happened. 

 

Cheers!



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